2025.09.02

Makó, C., Illéssy, M., Pap, J., Farkas, É., & Komlósi, L. (2025). Algorithmic Management in Traditional Workplaces: The Case of High vs. Low Involvement Working Practices: The Context of the Non-Inclusive Industrial Relations System in Hungary. Journal of Labor and Society, 28(3), 394-422. (Q1; IF: 1.1) https://doi.org/10.1163/24714607-bja10182

Angol nyelvű absztrakt:

Algorithmic management (am) has become a key research focus in the sociology of work, especially concerning platform work. However, am tools are also impacting traditional workplaces. This study investigates three main questions: the impact of ai on high vs. low-skilled jobs, its effect on employee’s role, and the formation of collective voices around am, including non-traditional labour relations actors. The context is the Hungarian industrial relations system, known for low union membership and company-level bargaining. The study compares two cases: a medium-sized company in high-value-added business services and a Hungarian subsidiary of a multinational employing warehouse workers. Contrary to literature suggesting am reduces employee autonomy, the study finds its impact complex, decreasing employee’s roles some areas while increasing it in others. Notably, transparency and wage predictability improved. The study also highlights the importance of considering new actors, such as clients and external consultants, in am analysis.